Refund policy
SOLIVEA RETURN REFUND POLICY
At SOLIVEA, we want you to feel confident in every ritual. Please read our policy carefully before placing your order.
ALL SALES ARE FINAL (STANDARD POLICY)
Due to the personal care nature of our products and for hygiene reasons, we do not accept returns or exchanges on opened, used, or
partially used items. This includes all skincare, hair care, and personal-use items.
This policy aligns with industry standards for skincare, cosmetics, and personal care products across the United States.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or tampered with, we will issue a full refund or send a replacement at no additional cost.
You do not need to return the item.
To report a damaged or defective item:
1. Contact us at info@shopsolivea.com within 48 hours of delivery.
2. Include your order number and clear photos of:
• The damaged product
• The outer packaging
• Your shipping label
3. Our team will review your case within 24–48 hours and provide a resolution.
Replacements will be shipped at no cost to you. Refunds will be issued to the original payment method within 5–10 business days of
approval.
WRONG ITEM RECEIVED
If you received an item different from what you ordered, please contact us at info@shopsolivea.com within 7 days of delivery with:
• Your order number
• A clear photo of the item you received
We will send the correct item at no additional cost. You may keep the incorrect item — no return required.
LOST IN TRANSIT
If your package is lost in transit (tracking shows no movement for 10+ business days), please refer to our Shipping Policy for
resolution steps. Lost packages are fully refunded or replaced at our discretion.
UNOPENED ITEMS — STORE CREDIT
If you receive an unopened, unused item in its original packaging and change your mind, you may request SOLIVEA store credit within 30
days of delivery.
• Item must be unopened, unused, and in original packaging with all seals intact.
• Request must be submitted within 30 days of delivery.
• Customer covers return shipping costs (we will provide the return address after approval).
• Upon inspection, store credit equal to the item's purchase price (excluding original shipping) will be issued.
• Store credit is valid for 12 months and can be applied to any future SOLIVEA purchase.
Note: Store credit is issued only after the returned item is received and inspected. Allow 7–14 business days from the date we receive
the item for credit to appear in your account.
NON-REFUNDABLE ITEMS
The following are not eligible for refund, replacement, or store credit:
• Opened or used products (except damaged/defective cases above)
• Items marked as "Final Sale" during promotions
• Gift cards
• Items purchased from unauthorized resellers
CANCELLATIONS
Orders can be cancelled within 2 hours of placement by contacting info@shopsolivea.com. Once an order has been processed for
fulfillment, it cannot be cancelled but may qualify under the policies above.
Approved refunds are processed within 5–10 business days to the original payment method. The time it takes for the refund to appear in
your account depends on your bank or card issuer, which may take an additional 5–10 business days.
If you have not received your refund after 15 business days from approval, please contact us at info@shopsolivea.com.
CHARGEBACKS
We kindly ask that you contact us first at info@shopsolivea.com before initiating a chargeback with your bank or card provider. Our
team is committed to resolving any issue promptly and fairly.
Filing a chargeback without first contacting us may result in account restrictions.
CONTACT US
For all return, refund, or exchange inquiries:
Email: info@shopsolivea.com
Response time: 24–48 hours (Monday–Friday)
SOLIVEA LLC
732 S 6th St, STE N
Las Vegas, NV 89101
United States